Ouro is the first alternative to mobile banking in Spain, founded in 2017 that offers innovative, agile, transparent and 100% user-oriented payment services. Since then, we have not stopped developing products and projects with the mission to offer efficient financial services supported by the most innovative technology.
We are currently looking to fill the position of Risk - Dispute Investigator within the Risk Management team. Compliance and good user experience.
ResponsibilitiesProcess disputes by researching claims, entering data in multiple databases, and filing chargebacksIssue adjustments for refunds and/or chargesProvide feedback on process and system improvements to increase productivity while maintaining regulatory complianceInvestigate and identify trends and provide feedback to leadershipSpecial projects as assigned, to include working with Risk Management and Compliance departmentsAdhere to strict compliance and regulatory requirementsAdhere to a strict attendance and punctuality policyAssist Team Leaders and Managers as necessaryAssist with training as neededAbout YouBe curious and passionate about problem solvingDetail oriented, with excellent research, analytical and problem solving skillsExcellent organizational and communication skillsFlexibility in adapting to new priorities when necessaryYou are able to work and speak both Spanish and English fluentlyAble to work in our offices located in Madrid, SpainRequirements1-2 years of experience in chargeback management, dispute or fraud investigation, or risk managementAbility to manage multiple projects simultaneouslyExcellent technical proficiency in Microsoft Word, Excel and PowerPointKnowledge of SQL, Python or R would be a plusWhat We OfferImmediate incorporation with an indefinite contractCompetitive salaryHome Office Policy: we have a hybrid home office policyCulture: where the opinion of ALL the team is carefully listened toCompany in continuous evolutionFlexible remuneration: Decide how you want to distribute your salary with products or services getting even better prices, choose between: transportation, childcare, health insurance, restaurant card... and much more!Flexible schedule: We're more about getting the job done than a rigid and meaningless schedule.
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