The IRONMAN Group operates a global portfolio of events that includes the IRONMAN Triathlon Series, the IRONMAN 70.3 Triathlon Series, 5150 Triathlon Series, the Rock 'n' Roll Running Series, IRONKIDS, World Triathlon Championship Series, premier running events including the Standard Chartered Singapore Marathon and City2Surf, UTMB World Series trail-running events including the Canyons Endurance Runs by UTMB, Tarawera Ultra by UTMB and Ultra-Trail Australia by UTMB, Epic Series mountain bike races including the Absa Cape Epic, road cycling events, and other multisport races.
The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually the benefits of endurance sports through the company's vast offerings. Catering to the full athlete experience, the company portfolio also includes FulGaz virtual cycling, the most realistic indoor riding experience connected to the IRONMAN brand. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55+ countries. The IRONMAN Group is owned by Advance, a private, family-owned business, and Orkila Capital, a growth equity firm focused on the endurance sports sector.
For our The IRONMAN EMEA in Barcelona, Spain, we are actively looking for a highly motivated, fluent Spanish, Catalan, and English speaking Coordinator Athlete Services (M/F/d).
Job SummaryThe Athlete Services team is responsible for overseeing the entire athlete experience, from the setup of on-site athlete welfare to the awards ceremony. The Athlete Services Coordinator must work closely with the Operations team, Operations Manager, Race Director, Partnership team managing Expo, Timing company, Race referees, Announcers, Marketing team, and Medical team to ensure a smooth experience for athletes.
Key ResponsibilitiesClose collaboration with Marketing and Athlete Development Teams.Support executing athlete development programs such as AWA, TriClub, and Become One.Coordinate Event Registration Openings.Guide athletes.Administration and maintenance of the online registration tool (Active/Ticketsocket) and the athlete database (CRM - Dynamics 365).Set up event registration forms in Active.Planning & implementing participant accreditation onsite at Events.Layout planning of set-up.Coordinate and supervise Team Leaders and volunteers on-site.Work closely with local triathlon federations, timing partners, and other partners to ensure smooth execution of events.Assist with bulk ordering.Prepare manuals for all areas that concern the Athlete Services Team before the events.Deal with all post-event related tasks such as timing result issues, athlete complaints, and lost property.Skills and CompetenciesYour excellent verbal and written communication skills qualify you to work with the Athlete Services Department. Independent working, flexibility, reliability, and the ability to work calmly under pressure and solve problems are self-evident for you.
Bachelor's degree or vocational training ideally in administration, business, sport, or endurance/event business.1-2 years' experience in sports events or customer service.Passion for sport. Knowledge of triathlon preferred but not essential.High level of customer service.Strong interpersonal skills, open-minded and team-oriented.Excellent organizational and time management skills.High attention to detail.Good working knowledge of MS Office 365 package.Business proficiency in English, Spanish, and Catalan is a must.Ability to travel and work at sporting events on weekends.What We OfferAttractive salary, and annual bonus remuneration payment based on personal and company performance.Endurance event entry benefits.Travel to other European countries.Open, modern, and friendly working environment with a strong culture across EMEA.Opportunity to be creative in your work and develop your own ideas and concepts.Informal and relaxed dress codes.Part of a market-leading, growing global endurance sport Company.A contract will be made based on full-time employment. We are looking forward to receiving your application.
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