Location: San Fernando, PampangaJob Title: Call Center Agent (Collections Specialist)Job Type: Full Time; Graveyard ShiftAs a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers. You will utilize your excellent communication skills, empathy, and negotiation abilities to establish positive rapport with customers and work towards mutually beneficial solutions.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESCustomer Contact: Initiate contact with customers who have overdue accounts through inbound and outbound calls.Account Analysis: Review and analyze customer accounts to understand the status, outstanding balances, and reasons for non-payment.Negotiation: Engage in professional and empathetic negotiations to collect outstanding debts while maintaining customer satisfaction.Payment Processing: Process and set up payment arrangements as appropriate, adhering to company policies and procedures.Documentation: Maintain accurate and detailed records of customer interactions, payment agreements, and relevant information in the database.Compliance: Ensure full compliance with all state and federal regulations, as well as company policies, in the collections process.Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering solutions to prevent future delinquencies.Reporting: Generate and submit regular reports on collections activities and account statuses to the management team.Training: Stay updated on industry trends, company policies, and collection techniques through ongoing training and development programs.Targets and Goals: Meet or exceed monthly and quarterly collection targets while maintaining a high level of professionalism.Candidate QualificationsAll positive, driven, and confident applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years of age or olderHigh school diploma or equivalentMinimum of 6 months of experience in collections or billing is required.Strong understanding of billing and collection processes.Outstanding communication and interpersonal skills.Ability to handle difficult customer interactions with empathy and professionalism.Proficiency in using computer systems and familiarity with collection software.The ability to type swiftly and accurately (45+ words a minute)Strong attention to detailExcellent organizational, written, and oral communication skillsExcellent negotiation and problem-solving skills.Goal-oriented with a strong desire to achieve targets
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