Revops Associate - Services |

Swapcard is hiring a talented mid-level RevOps professional with approximately 3 years of experience in either Customer Success Management or Revenue Operations for a 6-month contract role, with the potential for renewal based on business needs!Missions:Strengthen systems implemented within the Services department (mostly tools, but also processes, good practices, reporting, etc.) and nurture a close collaboration with Sales Ops and Data Ops, allowing to drive Services excellence.Grow our Net Revenue Retention.Increase Services efficiency and enable scalability.Scope:Ownership of the Services tools suite (Gainsight, Intercom, Refiner, etc.) - the RevOps is responsible for the implementation, management, adoption of these tools internally.Integration with internal tools and Salesforce.Create and maintain reporting and analytics.Accountable for the quality of data and the accuracy of reports.Collaborate with Data Ops to facilitate centralization and mapping of data, and to benefit from a global understanding of our business journey.Facilitation of process and alignment:Conduct process mapping, analysis, and redesign to drive operational improvements.Assist Services leadership to measure performance and set playbooks.Serve as a liaison between Services and Ops team.We expect a significant impact on:Gainsight leverage and adoption.Reporting accuracy.Impact on Net Revenue Retention.Contribution to efficiency.Must-have:3+ years experience in a software organisation - expected level of seniority IC2.Experience contributing to the implementation and/or management of Gainsight or a similar tool.Solid knowledge basis in data manipulation, interpretation, quality.Good understanding of the customers journey.Persistent and optimistic.Nice-to-have:Experience with Salesforce administration.Skills in data visualisation and BI.#J-18808-Ljbffr