.Department: Revenue & ReservationsLocation: Spain - EsteponaDescriptionOverall ObjectivesTo develop the overall pricing strategy for all segments, feeder markets and distribution channels, in conjunction with Director of Sales and Marketing.To drive Revenue and Profit Performance and increase Market Share.To spread a Revenue Culture within the hotel teams.To optimize Room Reservation Sales by motivating the team, including cross selling and upselling.To ensure PMS / Systems information is always up to date.Ensure quality of reservation calls is always above 85%.Safeguard guests' information and minimize risks for the property by ensuring GDPR, PCI/DSS and other standards are strictly adhered to.Ensure efficient communication to all relevant departments in order to best prepare the guest's upcoming stay.Ensure Kempinski Reservations standards are implemented and adhered to.Ensure requests are answered in a timely and professional manner, reflecting European Luxury.Safeguard data quality and accurate reporting.Ensure Reservations team is constantly observing the highest standard of quality and sales techniques.Key ResponsibilitiesMain ResponsibilitiesForecasting and Budgeting:Actively take part in the Room's Annual Budget and Business Plan preparation and presentation.Produce an accurate room Revenue forecast for the upcoming 12 months.Hold a strong leadership role in the monthly Forecast Meeting.Data Analysis:Monitor and analyze Market conditions based on all available data sources.Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.Strategy Setting and Deployment:Proactively identify need periods and adapt Sales & Pricing strategy accordingly.Set Rate structure, Demand Calendar and Upsell strategy.Implement and effectively manage the sales and pricing strategy across all distribution channels.Manage inventory and oversell strategy.Perform Group displacement analysis.Ensure all sellable contracted rates are loaded in all systems.Optimize Opportunities and Reduce Risk:Ensure all day arrivals are fully confirmed and guaranteed.Control no show and late cancellation charges.Monitor reservation pick-up for the coming months.Increase Sales:Ensure Reservations Team is fully aware of all prices, promotions, and packages available.Ensure the system is set up to display the Rates to be proposed first.Maintain an internal upsell / cross-sell program for the Reservations department.Communication, Culture and Development:Provide Executive Committee with regular Revenue Management updates.Lead the Weekly Revenue Meeting.Organize regular educational and information meetings.Data Quality & Compliance:Ensure Kempinski Revenue Management & Reservations standards are implemented.Control Rate Report and ensure all tasks covered in the checklists are executed
