Who we are
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 2,700 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising.
Contract: Permanent
Start date: Flexible
Hybrid working locations: UK, SPAIN
Working patterns and hours: Flexible - we are happy to talk about non-standard patterns, job share or part time.
Together we will focus on a seamless and enjoyable back to work experience including:
Extended onboarding with an assigned mentor and buddyStructured support to learn from the bestA tailored self-paced learning path to make sure you get prepared for on-the-job skills, industry knowledge, planning, communication, soft skills and more.During the program you will transition gradually to your job tasks, allowing you to be fully committed to them by the end of the returnship program.
Technical Account Manager (TAM)As part of the Technical Solutions team, your main mission as a TAM is to partner with the Commercial teams to enhance the Agencies' experience and improve satisfaction. You respond to the product-related requests while training the Agencies about the Criteo products and their use. In addition, your technical skills enable you to provide support to technical issues. It's critical that you help set these items' priorities and coordinate with other teams for their implementation. Also, you document the Agency needs and report their feedback.
What You'll DoOwn an Agency book of business, establish a solid rapport and work closely with our internal and external partners.Be the technical point of contact for Agency incoming requests. Assist and collaborate in their day-to-day challenges by delivering innovative and scalable solutions and troubleshooting problems.Deliver excellent customer service while troubleshooting and addressing technical requests.Coordinate partner teams (Sales, Technical Solutions, Data Analytics, Creative Services...) to identify, develop, and optimize our new and existing business opportunities by leveraging Criteo's products and innovative technologies.Evangelize and Educate Agencies on Criteo's products, platforms and processes, creating tailored content to fit the Agency needs and match it with our products.Who You AreGood organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to details.Exceptional listening, communication and presentation skills.Ability to learn quickly, adapt and thrive in a fast-paced environment.Self-driven, comfortable working and navigating ambiguous challenges autonomously.Must be eligible to work in the country (UK or Spain).
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