McCauley Health & Beauty Pharmacy, the unique and highly successful "One Stop Health and Beauty Shop", is the leading Irish owned pharmacy chain with 35 branches nationwide and 500 colleagues.
We are currently looking for a Retail Store Manager to join our store in Mahon Point. This is a full-time, permanent contract.
Main Duties and Responsibilities:
General
Comply with company policies at all times.
Always adhere to company practices and procedures.
Ensure correct uniform/dress code and name badge are always worn correctly, and the highest standard of personal care is upheld.
Always conduct yourself in a professional manner, representing the core values of the McCauley Health & Beauty Pharmacy Brand - Loyalty, Integrity, Commitment, and Inventiveness.
Develop strong working relationships with colleagues, management, reps, and Support Office.
Complete all tasks to the best of your ability and to the highest standard.
Participate in training programmes and implementation and be proactive in developing the role function.
Ensure effective time management and task prioritisation.
Carry out all reasonable tasks and requests as assigned by Manager/supervisor/pharmacist.
Ensure discretion and confidentiality are always maintained.
To step-up to Acting Manager in the absence of same.
Customer Service
Model excellence in customer service throughout the store at all times.
Ensure professionalism and confidentiality are adhered to in all departments and sections, particularly the dispensary.
Ensure timely follow through on all promises/queries made to customers.
Professionally handle potentially irate customers in an appropriate and sympathetic manner, endeavouring to find a satisfactory solution.
Ensure timely follow through on all customer complaints and resolve at local level; escalate to Store Manager as appropriate.
Ensure telephone and email queries are answered in a timely manner and answered satisfactorily.
Ensure that GDPR regulations are adhered to at all times.
Retail Operations
Responsibility within the store for Stock Management specifically relating to: Ordering, Stock Receiving, Storage, Merchandising and Display, Pricing and Signage, Stock Management, Date checking/Rotation, Promotions, Scanning, Returns, New product ranges and Stock Takes.
Responsibility for Pharmacy Presentation Standards specifically relating to the appearance and cleanliness of the OTC counters, storage areas, floors, shelving, signage, etc.
Attainment of maximum Store Audits scores; PSI Compliance, IMB Compliance, Mystery Shopping, etc.
Responsibility for the accurate and timely completion of all associated administration, documentation, and paperwork (both internal and external).
Financial Management
Support store management in the attainment of Key Performance Indicators (KPI) monthly, quarterly, bi-yearly, and annually within the dispensary, shop floor and various departments/sections.
The management of store overheads, expenses, shrinkage, and profits.
Minimum stock holding ensuring maximum discounts and bonuses are achieved.
The accurate processing of all supplier invoicing, credits, and statement.
The accuracy of cash management, including shift/daily reconciliations, till overs and shortages and voids/refunds, banking/lodgements, change/floats, and pay-outs.
Achieve agreed personal revenue goals and growth targets.
Business Management / Development
Take responsibility for the accurate and timely completion of all associated administration, documentation, and paperwork (both internal and external).
In conjunction with the Supervising Pharmacist Manager, ensure all hours are submitted accurately, including holidays and overtime, as per company procedures.
Staff Management / Performance
The Retail Manager will have day-to-day responsibility for the Retail Supervisor and the sales team with overall accountability to the Supervising Pharmacist Manager.
Lead by positive example and support a spirit of team cooperation and motivation within the store.
Support the Retail Supervisor in day-to-day operations of the team across all department, sections, etc.
Ensure that all Colleagues comply with all company policies, practices, and procedures at all times.
Support all team members with positive performance feedback, guidance, and correction.
Communicate professionally and openly with all team members.
Confirm all team members are fully briefed in a timely manner on all products, services, promotions, and operational issues received from support office or a member of the McCauley Health & Beauty Pharmacy management team.
Co-ordinate and manage Colleague breaks and lunch rosters daily.
Monitor Colleague training needs and liaise with Learning and Development to arrange same.
Conduct annual Performance Appraisals with the sales team.
NAV Operation
Strictly follow company guidelines on processing sales, discounts, accepting payment cash, credit/debit cards, vouchers, account payments, etc.
Ensure that the Retail Supervisor is supported in providing NAV Training to new Colleagues in a planned fashion and in line with the NAV Training Checklist.
Provide re-fresher training to existing Colleagues where performance issues have occurred.
Security Management
Support Managing Supervising Pharmacist/Store Manager to competently manage the secure storage of high-risk products (value and safety) eliminating security risks.
Ensure PA alarm system is fully operational at all times.
Ensure CCTV system is fully operational at all times.
Health, Safety and Welfare Management
Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments.
Give full support to all Health and Safety Representative(s) in carrying out their duties.
Participate in all / any Health, Safety and Welfare Training offered.
Qualifications & Experience:
Minimum of 3 years Retail Experience in a fast-paced environment, preferably pharmacy.
Minimum of 1 years' experience in People Management.
Skills Required:
Excellent communication skills, both written and verbal.
Ability to use discretion when addressing customer queries and to treat customer's information confidentially.
Good attention to detail is essential.
Organised with a proven ability to multi-task successfully under pressure.
Customer and quality focused.
Supplier management experience.
Experience in managing payroll.
Proven ability to drive sales meeting the company strategy.
Ability to lead and motivate the retail teams.
Ability to work on own initiative and as part of a team.
Basic IT skills are an advantage.
We can offer you:
Competitive Hourly rates.
Great Colleague Discount.
Maternity leave paid.
Bike to work scheme.
Uniform provided.
#J-18808-Ljbffr