Do you match with the profile?Do you make thoughtful decisions to fix issues that require immediate attention?Do you collaborate with others to enhance work processes, tools and governance in the scope of their job?Do you involve colleagues or stakeholders in decisions that affect their scope?Do you act to guarantee that work is realized on time and at expected quality?Do you offer your own expertise , knowledge, and capabilities to your serve team members?Are you willing to regularly travel within Europe for this position?Are you fluent in Spanish and English ?What are we expecting from you?the « first responder » for boutique operations needs. (S)he ensures boutique operations are efficient and in line with Maison's guidelines. (S)he spends time in the field to support boutique staff in mastering boutique tools / services and applying processes / procedures. (S)he also has a key role in the identification and sharing of boutique best practices & Visual Merchandising.Your main responsibilities will be:Boutique openingsDedicated to the creation of Purchase OrdersMonitoring site works invoicingsCoordination with the support services / IT / HR staff teamsSetting up maintenance contracts with Richemont and with local companiesPOS and all sales accessories' ordersManagement of non-value deliveriesAssist in boutique set up especially backstage when boutique opening/relocationVM implementationBoutique Operational procedures, process, toolsWork with boutique operations team on stock and inventory management - day stock location, quality of storageCoordinate with regional teams and local departments (Maintenance, VM, CS, Retail Perf, IT, Security...) for all topics impacting boutique operations, relaying boutique needs as the "first responder"Support boutique staff in their daily operations when neededEmpower boutiques on operational topics: admin, coordinators, ABMs, and ensure accountabilityManage boutique tools and VM orders, vendor creation / follow-up invoicingBoutique environmentVisual Merchandising: Order and follow-up necessary VM tools. Follow up of Yoobic missions, deadlines and changes on windows/zoning. Organize VM trainings and communicate VM golden rules. Project Manager for bespoke VM (brief , production, setup, reporting), convey relevant feedback to VM regional team, follow-up POS budget.Share and implement boutique best practicesInitiate/propose action plans to secure adoption of tools and solutions by end-usersPromote digital culture and omnichannel mindset within the sales teamsBear ownership of all retail systems, payment solutions, and digital tools in the stores (ePortal, e-catalogue, RFID, traffic counting...)Responsible for projects pilots, roll-out in boutiques, adaptations/translations for user guides and tutorialsProvide feedback on project implementation and monitor resultsLiaison with boutiquesProvide first level support on operating systems and digital in-store solutions, liaising with other teams (training, CRM, SDP)Frequent on-site training and boutique visits to check in with the teamMore than a job...it's an experience!By joining the Maison, you will be part of a nurturing team focused on delivering excellence and developmen t by exemplifying the values of care , no compromise, transmission, creativity, curiosity and ambition.The recruitment process:Send your application onlineIf your profile matches our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that your application is unsuccessful.You will meet with HR, Europe Retail Operations Manager, Market Director#BloomWithVCA#J-18808-Ljbffr
