POSTEOVERALL MISSIONAs a Retail Learning Manager, your mission is to support and develop retail teams in delivering the client experience to the benefit of store business. Through local execution of corporate strategy, you will train and coach client advisors to become ambassadors of Brand culture, values, and products. Your role is to partner with Retail Teams, Corporate Product Teams, and local Learning Teams to deliver the training path, enabling retail teams to enhance client experience and develop skills to engage our Client.DUTIES & RESPONSIBILITIESAs part of the World training team, you create and execute the corporate training strategy, partnering with Retail Teams, Corporate Product Teams, and local Learning Teams.Define the roll-out plan to best contribute to business growth, answering to the needs of the store(s) through selling skills, product training, and brand storytelling.Designing training modules and learning toolsDefine strategy and goals with the stakeholders around the worldElaborate a blended learning approachPrepare digital learning tools, app articles, and learning pathsCreate operational learning tools such as store briefing animations and animation toolbox for local field coachesDesign selling skills development programsTrain experts, managers, and field coaches during learning labsDesign and prepare central learning moments: the learning labsAnimate the session and coordinate guest speakers ensuring key messages are deliveredPrepare during the session what happens when participants are back in their storesEnsure follow-up, sharing of action plans, and measure of impactCoaching and training at the heart of team performanceLead a culture of in-store coachingObserve interactions with clients on the floor through active listening and questioningSupport Field Coaches in developing individual team members to draw out their own solutions for improvementLeverage on Mystery Shopping and Voice results and support the stores to improve root causes of dissatisfactionDrive key training initiatives, e.G., "Client Experience," through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognitionManage and monitor the quality and impact of all in-store training via follow-up, partnering with the Store Management and Local Field Coach Teams, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.Train and coach local Field Coach Trainers to ensure autonomous and continuous skills transmission.PROFILAt least 10 years of experience in Retail and you are passionate about it!You are completely fluent in EnglishYou are ready to travel 30% of your time on averageYou have a multicultural profileYou are experienced at coaching teams, designing training modules, and facilitating trainings.You are able to work in a transversal and collaborative way with several stakeholders worldwide.#J-18808-Ljbffr
