The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.
The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.
The Hotel Renowned Parisian designers Gilles & Boissier have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture, and art.
With a stunning and meticulous restoration that celebrates César Ritz's pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain's most celebrated chefs, and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city's most luxurious hotel.
Responsibilities Direct Palm Court Management Team to achieve departmental goals and total guest satisfaction.
Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours.
Handle complaints and take immediate action for rectification.
Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
Conduct monthly departmental meetings.
Observe the competition, current market and international trends, and prices with the market and other new ideas.
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized.
Ensure that the highest quality of standards is met for service, cleanliness, and profitability.
Job duties include training, supervising, and scheduling staff, payroll, implementing new menus, and promotions.
Promote and represent the company at all times.
Requirements Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Experience as Manager in a high-volume restaurant with the highest levels of service is preferred.
Excellent leadership and personnel management skills.
Ability to understand guest needs and to deliver superior customer service.
Good planning, recruitment, and interviewing skills for new colleagues.
Good financial acumen.
High computer skills including MS Office are preferred.
Ability to understand effective approaches to communication with different individuals.
Excellent attention to detail and guest service attitude.
Service-oriented team player with excellent interpersonal skills.
Good command of Spanish & English; knowledge of other languages is required.
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