Empresas: InterContinental BarcelonaAs a Host / Hostess, you will be responsible for providing courteous and warm welcome to all guests. You will provide an efficient service and maximize revenue opportunities through effective booking management. Your day to day - Responsible for greeting, seating, cloakroom and farewell at our Gastromic Restaurant - Managing online Reservation system - Handling enquiry and reservations, by email and phone calls - Confirming reservations and large parties with cc confirmation - Understand and accurately follow the standard sequence of service - Responsible for cash handling -Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations - Understand all food and beverage items ordered, including ingredients, methods of preparation. Focus on food allergies and intolerance - Observe and maintain the daily condition of all physical facilities and equipment in the restaurant, and public area and make recommendations for corrections and improvement as needed - Attend staff training What We Need From You - Experience of 1 year or more in similar role in a luxury / high end environment - Excellent grooming standard - Able to work under pressure - Friendly and positive with a flexible approach and confidence - Good communication skills and genuine approach with our guests - Good problem-solving skills that will turn issues into opportunities, so every guest leaves with great memories - Fluency in Spanish & English language - extra language skills would be great, but not essential - Familiarity with Symphony PMS and Restaurant reservations system What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Requisitos :
