.About The Miiro Borneta HotelLaunching August 2024, the Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.***************Key Responsibilities:As a Floor Supervisor, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining a smooth workflow on the restaurant floor. Your primary duties will include:Opening Duties:· Ensure the restaurant is ready for service by overseeing the opening procedures.· Conduct pre-shift meetings with staff to outline daily tasks and goals.· Inspect the cleanliness and readiness of the dining area, kitchen, and restrooms.· Verify that all equipment is in working order and address any issues.Daily Operations:· Supervise and coordinate the activities of floor staff, including servers, hosts, and bussers.· Monitor service quality and address any customer issues promptly and professionally.· Maintain a visible presence on the floor, assisting staff and interacting with customers as needed.· Ensure adherence to company policies, health and safety regulations, and quality standards.Staff Management:· Train, mentor, and motivate floor staff to deliver exceptional service.· Manage staff schedules, ensuring adequate coverage for shifts.· Handle time-off requests and shift swaps efficiently.· Conduct performance evaluations and provide feedback to staff.Customer Service:· Foster a welcoming and positive dining experience for all guests.· Address and resolve customer complaints and concerns in a timely manner.· Monitor customer feedback and implement improvements to enhance service quality.Closing Duties:· Oversee the closing procedures, ensuring all tasks are completed accurately.· Conduct end-of-day financial reconciliation, including closing tills and preparing bank deposits.· Ensure the restaurant is clean, secure, and ready for the next day's operations.Inventory and Supplies:· Monitor inventory levels and coordinate with the kitchen and bar staff for restocking.· Assist in ordering supplies and managing deliveries.· Maintain accurate inventory records and report discrepancies.Operational Efficiency:· Identify areas for improvement in service delivery and operational processes.· Implement strategies to enhance productivity and efficiency on the floor.· Monitor key performance indicators (KPIs) and report to management.Requirements:Proven experience as a Floor Supervisor or in a similar role in a high-end or busy restaurant setting.Fluency in Spanish and English.Excellent communication and interpersonal skills.Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.Benefits:Training and development.Employee discounts.Free meals
