The background - Colonies is opening its first residence in Madrid and is looking for its future residence manager for this property.
The challenge ahead ? As a Residence Manager at Colonies, you will be an essential part of our team, dedicated to tenant satisfaction and the overall performance of this residence. Responsible for the residence's P&L, you will work closely with team members at our HQ in Paris to manage tenants' requests, assist our sales team to ensure the residence is fully occupied, and manage a network of technicians to ensure the smooth operation of the residence (maintenance, cleaning, security, etc.), as well as many other aspects related to life in this residence.
Your scope ? Pre-Opening / Opening:
Collaborate with the project manager in charge of the residence during the preparation and opening phases in the following areas:
Preparation and execution of the soft opening
Preparation of operational tools for managing the residence (Ops guides, tenant tools, etc.)
Initiation of maintenance and operational contracts with external partners
Support for monitoring the delivery and resolution of any outstanding issues
1. Sales
Support the rental of rooms, in coordination with and with the support of the central Sales team, including:
Maintaining connections with key local partners (schools, universities, etc.) by being the main contact for potential tenants referred by these local partners
Ensuring the conversion of some prospects by approving their applications and collecting their files
Proactively suggesting initiatives to promote rentals
Independently managing organized visits
2. Tenant Management / Experience
Operational Cost Management:
Monitor operational expenses and the overall performance level of the residence
Optimize operational costs while maintaining a high standard of quality
Ensure proper management of contracts and invoices related to operations
Manage tenant relations:
Proactively communicate with tenants to inform them of any relevant information
Respond to tenant requests in-person on-site or through our ticketing system (providing accurate and useful information on administrative procedures, repairs, etc.)
Manage tenant inventories and security deposits
Handle tenant leases and related components (rent, charges, obligations, compliance with house rules, etc.)
Oversee the management of additional services (cleaning, maintenance, etc.)
Analyze feedback from the satisfaction survey and prepare an action plan to improve the tenant experience.
Assistance with maintenance and upkeep (including the building and outdoor areas):
Ensure the execution of preventive maintenance interventions in coordination with our technical partners;
Coordinate maintenance and upkeep interventions in response to tenant requests, relying on our technical partners;
Proactively ensure that work is carried out on time and in accordance with established quality standards;
Monitor the quality of services provided by our partners;
Ensure the general condition of the residence, its equipment, and signage is well-maintained.
Your profile?
Basic knowledge of real estate and property maintenance;
Previous experience in managing a residence, in a customer service role, or in administrative support;
Excellent written and verbal communication skills;
Commitment to customer satisfaction and proactive problem-solving;
You can interact in both English and Spanish fluently.
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