About the role The Reservations trainee will be performing duties as a reservation's agent.
Daily tasks will include processing of individual guest reservations by email and telephone following the Small Luxury Hotels of the World Standards; creating and maintaining reservations records; processing booking cancellations and modifications and providing information to guests about the hotel facilities and Ibiza Island.
You will also have the possibility to assist in Revenue and Occupancy Forecast Reports preparation.
As a reservations agent trainee, you will be proactive in providing extraordinary service to guests and travel agents.
You will gain knowledge of various distribution channels and revenue streams.
Program length: 5 to 8 months - Start Date: January or March 2025
What's in it for youYou will have the opportunity to acquire global knowledge of the reservations department while learning about Nobu Standards and Systems.You will get to know the different areas of the hotel.Free accommodation in a shared room; shared apartment.Free meal during working hours.Internship allowance of 500€ gross per month + TIPSWhat you need to haveCurrently enrolled in Hospitality and Hotel Management, Business Management, Marketing, or International Business (Diploma, University studies, or Master).Fluent in English (B2+ or above).Fluent in Spanish (B1+ or above).User level of Microsoft Office.Passion for customer service and excellence.Attention to details, love for teamwork, and good interpersonal skills.Good organization and planning skills.Previous hospitality experience is a plus.Eligible to work in the EU / Ibiza.*Playa Real S.A. is committed to equality.
Playa Real S.A. offers equal opportunities and is committed to not discriminating against anyone on the basis of race, sex, religion, disability, age, sexual orientation, or any other reason.
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