Reservations Manager Lio Mallorca -

Description : As a Reservations Manager you will:Coordinate and support the reservations team dailyCommunicate with agents constantlyEnsure complete selling of seatsSolve all customer doubts and problems. Give the agents the tools to do it.Provide assistance to agents.Supervise reservation system efficiently and oversee clients seating arrangementsCommunicate with management on any issue related to customers/reservations as well as selling.Handle all cases related to guest courteously and professionallyMaintain diplomacy while relating with clientsRelate with clients when they arrive and when they are leavingThank clients for their patronage when they are leavingCommunicate with customers while they wait for their drink and food orderEnsure complete and consistent cleanliness of the hostess areaBe available to answer calls and to greet guestsProvide assistance to servers with tallies at shift endsSupervise host book efficiently and oversee clients seating arrangementsHandle clients amicably and with understanding whether they have reservation or notMake great and impressive first impression on clientsSchedule reservation for guests both in person and over the phoneCommunicate with management on any issue related to customersHandle all cases related to guest courteously and professionallyHandle clients amicably and with understanding whether they have reservation or notPromote cross selling and upsellingRequirements :Previous Reservation Manager experience of 1-3 years is mandatoryFluent in English (written and spoken) is mandatory.Proficiency in multiple languages is a bonus#J-18808-Ljbffr