Duties and Responsibilities
Vision and Values
As Reservation Agent Trainee, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Operational Ownership
As Reservations Trainee, I will assume full responsibility for the efficient operation in the following:
Run daily reports for Reservation department, operational departments, Sales & Marketing.
Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
Assist in all allocation of rooms.
Check and handle for special requests and hard blocking rooms as needed.
Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
Track future room availabilities based on reservations.
Monitor and update internet reservation system in coordination with respected hosts.
Assist in determining room rates based on the selling tactics of the resort.
Assist in the management of the guest history and profile system.
Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
I understand this is a guideline to the duties and may or may not change during my time in the position.
What's in it for me:
I will learn and grow with our Six Senses leaders, in a non-hierarchical organization.
I will be part of our Mission Wellness Program - with plenty activities to discover Six Senses values, mission and vision along with our beautiful properties.
Locker available.
Uniform & Laundry.
I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.
The hotel Six Senses Ibiza will provide shared accommodation, where I will share the space with fun and quirky people.
I will enjoy two days off for each week of training.
Internship Allowance.
Skills and Experience
To execute the position of Reservations Agent Trainee, I must have the required qualifications and technical skills.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms.
I have knowledge of hotel/resort policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
I have an excellent command of written and spoken Spanish & English.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
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