Reservations Agent

Detalles de la oferta

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

Fz-230 - Customer Representative

.Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers...


Concentrix Spain - Barcelona

Publicado 12 days ago

Customer Support Agent With Danish/English -

DescriptionBOSCH is waiting for you! Are you passionate about customer service? Do you speak fluent English and native-level Danish? Then this is the perfect...


Adecco - Barcelona

Publicado 12 days ago

French Customer Care And Sales Specialist

DescriptionTeleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs aroun...


Teleperformance Spain - Barcelona

Publicado 12 days ago

Customer Success Associate

.The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to mea...


Accs - Ares Customer Care Solutions Gmbh - Barcelona

Publicado 12 days ago

Built at: 2024-11-08T22:05:24.377Z