Position: Airport Representative
Type: Fixed Discontinuous
Salary: Excellent
Location: Spain
What you will be doing...As one of our valued Airport Representatives, you will play a vital part in meeting and greeting our customers on arrival and departure, delivering outstanding customer service, and directing our customers to their transfer.
You will always work as one team with internal and external suppliers and take responsibility for customer queries or problems using our in-house digital systems.
What can we offer you?We offer our valued colleagues a range of benefits including:
Excellent salary with annual pay reviewFully paid training and IT equipmentMonthly 1-1 meetings with your Team Leader31 days holiday entitlement per annum2 days off per weekMonthly rosters sent in advanceRecommend a friend bonus schemeWhat will you do in the job?Reporting to the Airport Team Leader, you will work as one team with internal and external stakeholders to deliver VIP industry-leading customer service to our all-important customers.
You will be provided with fantastic training to ensure you:
Create memories for our customers by welcoming them to the airportTake ownership of any customer queries or problems quickly and effectively, logging these using our in-house digital systemsBe the face of Jet2holidays around the airport to support customers' airport journeyPrepare and deliver holiday essential information to give to customers as they arrive for their Jet2holidayDeliver a friendly "have a lovely flight" as our customers prepare to fly homeWhat will I need?You will already hold the full right to work documents for the country where this role is based and be living in the destination or willing to source your own accommodation.
Working hours will vary each month and will include early starts, late finishes, split shifts, and working weekends, so you must be flexible to work a range of hours.
You will receive your roster 3-4 weeks in advance.
No previous experience is required; however, you should be able to effectively handle a wide range of different customer-facing situations, solve problems, and have a positive and friendly attitude.
You must also be confident in using digital tablets on a daily basis.
Division: Jet2holidays
Careers With Us: Holidays Operations
Careers Dept: Overseas roles in Destination
Careers Team: At the Airport & Transfers
Zona de negocios: Jet2holidays
Equipo: Extranjero
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