.Req ID : 235924We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.Job TitleRepairs and Overhaul TechnicianDURATIONPermanentLOCATIONMadrid (Pinto)Purpose of the jobManage interface in RMA process between customers and internal stakeholders for repairs and overhaul of rolling stock components. Ensure all steps of RMA process are followed.Organizational ReportingParts and Overhaul projects coordinator managerNetwork & LinksInternalParts & Overhaul SolutionsParts & Overhaul Project Coordinator ManagerLine Managers providing resourcesProject OfficeTPPSupport functions (Finance, Tax, Legal, etc..) and other project stakeholdersExternalCustomerSupplierPartners (if any)Mission & ResponsibilitiesBe accountable for RMA document reception, register in SAP and follow up within the workshop.Follow up component status from reception to customer delivery and billing.Manage external repairs:Reception of equipment to be repairedRepair proposal to the customerDelivery to repair centerBillingCheck documentation and repairs report.Manage internal repairs:Coordination with the workshopReception of repairs requestsPreparation of repairs economical proposal.Ensure bids are sent to customers and purchase orders are received from customers.Manage customer and external stakeholders' relationship, continuously ensuring alignment with customer contractual requirements.Act as Alstom representative towards customers and, when applicable, external stakeholders (Consortium, JV).Ensure contract management and variation orders towards customer.Performance measurementsOTIFRMA-RMR timeNo of non-conformitiesCustomer SatisfactionEHS when applicableEducational RequirementsMandatory : Degree in Engineering, Business Administration or any other relevant discipline.Language skills required : Advanced/business fluent level of English; use of up to date IT tools such as Microsoft Office Excel, Word, PowerPoint, MS-Project.Desirable : SAP ExperienceExperienceMandatory : 2-year experience in a workshop environment. Experience of working in and with multi-national companies and in different business cultures.Desirable : Knowledgeable of ALSTOM way of working for efficient process execution.Competencies & SkillsAvailability to manage multiple issues in parallel.Able to work under pressure and take decisions.Very good communication skills, able to communicate clearly and precisely; a structured and well-organized person, who at the same time can be flexible