You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Do the right thing for our customers, our company and your career.
American Express is a global service company, providing customers with outstanding access to products and experiences that enrich lives and build business success. Every single day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We are committed to becoming the world's most respected service brand and daily deliver outstanding service to our customers, constantly reinventing our way of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
Responsibilities:
Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients
Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction
Use and management of internal and external online tools Partnership management with third party vendors
Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality
Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes
This is an outstanding opportunity to join our dynamic and collaborative team based in Madrid-Hybrid, working hours are 40 per week - Monday - Friday!
Does this sound like the perfect role for you? We love would see your application!
We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills:
Proficient in English and Swedish, written and spoken - crucial for the individual to speak both languages!
Passionate about providing excellent customer service
You will have previous Customer Service experience, either face to face or on the phone
Computer literate to an intermediate level
Organised, diligent, with attentive listening skills
We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.