With our commitment to excellence and a passion for delivering exceptional service, we strive to provide our clients with the best rental solutions in the market. We are currently seeking a highly motivated and experienced Rentals Manager to lead our rentals department and oversee a dynamic team.
Key Responsibilities:
Leadership and Team Management: Oversee and manage the entire rentals department, including directing and supporting a team that consists of a Service Coordinator, Administrative Assistant, and Rentals Executive.
Department Oversight: Ensure the smooth operation of both short-term and long-term rental processes, including property viewings, tenant management, lease negotiations, and contract renewals.
Performance Management: Set performance goals for the rentals team and ensure they are met or exceeded; provide regular feedback and professional development opportunities.
Strategy and Planning: Develop and implement strategies to maximize occupancy rates, rental income, and customer satisfaction.
Quality Assurance: Collaborate with the Service Coordinator to ensure all properties meet Livingstone Estates' standards for maintenance and presentation.
Client Relations: Build and maintain strong relationships with property owners, tenants, and other stakeholders, acting as the primary point of contact for escalated issues.
Market Analysis: Conduct regular market analysis to keep up-to-date with rental trends and pricing strategies.
Marketing and Outreach: Collaborate with the Rentals Executive to ensure rental properties are effectively marketed across various platforms, including vacation rental portals.
Qualifications:
Language Proficiency: Fluent in English and Spanish (both written and spoken).
Experience: Proven 5 years of experience in rental management or a similar role, with a strong understanding of both short and long-term rental markets. Experience in hotel management is a plus.
Leadership Skills: Demonstrated ability to lead and manage a team effectively, fostering a positive and productive work environment.
Organizational Skills: Excellent organizational and multitasking abilities to manage multiple properties and team members simultaneously.
Problem-Solving: Strong problem-solving skills with the ability to handle escalated issues professionally and effectively.
Customer Service Orientation: Exceptional customer service skills, with a focus on building long-term relationships with clients and tenants.
Analytical Thinking: Ability to analyze market data and rental performance metrics to make informed decisions.
Attention to Detail: Meticulous attention to detail to ensure all contracts, agreements, and communications are accurate and professional.
Tech Savvy: Proficient in using property management software and other relevant tools.
What We Offer:
Competitive salary with performance-based bonuses.
Opportunity for career growth and leadership development within a leading real estate agency.
Supportive and collaborative work environment.
Ongoing training and professional development opportunities.
Access to exclusive real estate networking events and industry insights.
If you are an experienced Rentals Manager with a passion for real estate and a track record of success, we want to hear from you! Please send your CV and a cover letter detailing your relevant experience and leadership skills to ******.
Livingstone Estates
Nivel de antigüedad: Intermedio
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