At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Signavio is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation. Our passion is creating products that people love to use.
What You'll DoAs a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base. You will serve as the primary point of contact for clients nearing the expiration of their current contracts or subscriptions, guiding them through the renewal process with a focus on exceptional service and support.
Key Responsibilities and TasksClient Relationship Management:Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.Renewal Process Management:Provide end-to-end renewal execution support.Maintain knowledge of commercial negotiation and renewal execution.Coordinate renewal activities, including timely communication with clients, sending renewal quotes, and addressing any questions or concerns.Collaborate with internal teams to ensure a seamless renewal process for clients.Negotiate terms, pricing, and contract terms with clients.Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.Renewal Forecasting and Reporting:Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.Special & Strategic Projects:Manage workstreams and initiatives that depend upon the renewal process for success.QualificationsExperience and SkillsCritical thinker.Ability to work under pressure.Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.Strong negotiation and communication skills.Excellent organizational skills and attention to detail.Proficiency in Microsoft Office Suite.Demonstrated ability to work collaboratively in a cross-functional team environment.A passion for customer satisfaction and a commitment to delivering exceptional service.Preferred:Ability to work through multiple SAP commercial software systems.Knowledge of internal SAP processes and cross-functional navigation.Knowledge of SAP Cloud Terms and Conditions.Knowledge of renewal metrics and how to influence them.Language RequirementsSpanish (Preferred)EducationBring out your best At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 410870 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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