As a Renewals Representative, your primary responsibility will be to assist in managing the contract renewal process for our existing customers. You will work closely with the Customer Success Managers (CSMs) to ensure a smooth and efficient renewal process, without being directly responsible for relationship management. Your goal is to deliver excellent service, ensuring that our clients remain satisfied with our solutions and continue their contracts with us.
Responsibilities
Support the Customer Success Manager (CSM) by coordinating the renewal process for a portfolio of customers.
Ensure timely and accurate processing of renewals in collaboration with the CSM.
Provide high-quality customer service by promptly addressing any questions or concerns related to renewals.
Assist with contract management, including preparing renewal agreements and documentation.
Identify potential risks in the renewal process and escalate to the CSM when needed.
Ensure the accuracy of customer renewal data in the CRM system.
Proactively follow up on outstanding renewals to ensure timely closures.
Collaborate with the sales and finance teams to ensure seamless execution of renewal contracts.
Competencies & Skills
1-2 years of experience in a customer-facing role, preferably in a SaaS or technology environment.
High attention to detail and excellent organizational skills.
Strong communication skills in English (written and verbal).
Proactive and solution-oriented mindset with a focus on customer success.
Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus.
Ability to work in a fast-paced environment and meet deadlines.
Customer-focused mindset with a commitment to delivering a positive customer experience.
Ability to work effectively as part of a team and collaborate with various departments.
Why Labster.
At Labster and UbiSim, we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. Our work is urgent and impactful—addressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to high-quality learning. If you're passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact.
What's in it for you?
Competitive compensation and comprehensive benefits package.
Equity program, providing you the opportunity to have ownership in the company's growth.
Generous parental leave policy, including a phased return to work program to support your transition.
Work with flexibility in a remote-first organization that values work-life balance.
Flexible vacation policy so you can recharge when you need it.
Opportunities to travel and connect with colleagues from around the world.
Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.
The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace.
Our commitment to you.
Labster is committed to selecting the best available candidate for every open position, regardless of sex, sexual orientation, race, color, religion, marital status, ethnic origin, age, disability or geographical location. At the same time, we aim to provide all team members with the opportunity to develop long-term careers appropriate to their abilities and ambitions. Labster is also committed to ensuring that recruitment procedures are fair, objective, impartial, transparent, and are applied consistently.
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