Riverbed. Empower the Experience
Riverbed transforms data into actionable insights and accelerates performance so organizations can deliver a seamless digital experience and drive enterprise performance.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every digital interaction.
Riverbed offers two industry-leading portfolios: Riverbed Observability, a full-stack Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere.
Together with our thousands of partners, and market-leading customers globally including 95% of the FORTUNE 100, we empower every click, every digital experience.
PositionTitle: Renewals Account Manager
Location: Barcelona, Spain
Language Proficiency: Fluency in English mandatory
What you will doResponsibilities include:
Preparation of high volume renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received.Review and interpretation of contractual terms and conditions. Proposed creative deal structures and lead pricing negotiations.Validation of customer asset lists.Contact and follow-up with customers and partners to ensure timely maintenance renewal.Understand product, systems and processes to assist in selling maintenance renewals. Ensuring contractor/partner/customer awareness and understanding of applicable product elements.Assist customers with any product discrepancies in their install base to include license reconciliations and audits.Manage customer requests for contract merges, transfers and licenses purges.Field inbound calls from various sources and work to understand and satisfy the request.Partner with field sales to save any potentially lost maintenance renewal.Track contract non-renewal including reasons for cancellation.Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.Timely resolution of backlog in assigned territory.Collaborate with marketing, support, sales management, product management and account management to facilitate new programs, messages, campaigns, and offerings.Ensure reporting and communications is frequent and bi-directional.What makes you an ideal candidateJob Requirements:
Multiple years previous experience in sales, specifically software maintenance renewals, is preferred.Must thrive in a quota driven environment.Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally.Account planning experience and involvement in the alignment of sales, channel, professional services and training teams around renewal events.Ability to forecast maintenance bookings and a strong desire and willingness to learn.Apt ability to multi-task and juggle priorities to facilitate on-time Maintenance & Support Renewals. Experience structuring deals and excel at creative problem solving.Excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.Must possess excellent customer service skills with an orientation towards helping the customers.Strong working knowledge of Microsoft Office, Oracle and applications is desired.Basic understanding of telecommunications, networking and IP technology solutions is preferred.Strong preference for second language proficiency, but not required.Bachelor's Degree or Equivalent Work Experience.What we offerOur employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent.
In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country.
About RiverbedWith a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance. While we are a customer-first company, we are all about our people with a shared commitment to creating a global impact.
We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company.
We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live.
It's the Power of WE that binds us together. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table.
We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.
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