Position Title: Renewals Account Manager
Location: Barcelona, Spain
Language Proficiency:
Fluency in English and Arabic
What you will do: Preparation of high volume renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received.Review and interpretation of contractual terms and conditions.Propose creative deal structures and lead pricing negotiations.Validate customer asset lists.Contact and follow-up with customers and partners to ensure timely maintenance renewal.Understand product, systems, and processes to assist in selling maintenance renewals.Ensure contractor/partner/customer awareness and understanding of applicable product elements.Assist customers with any product discrepancies in their install base to include license reconciliations and audits.Manage customer requests for contract merges, transfers, and licenses purges.Field inbound calls from various sources and work to understand and satisfy the request.Partner with field sales to save any potentially lost maintenance renewal.Track contract non-renewal including reasons for cancellation.Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.Timely resolution of backlog in assigned territory.Collaborate with marketing, support, sales management, product management, and account management to facilitate new programs, messages, campaigns, and offerings.Ensure reporting and communications are frequent and bi-directional.What makes you an ideal candidate: Multiple years of previous experience in sales, specifically software maintenance renewals, is preferred.Must thrive in a quota-driven environment.Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally.Account planning experience and involvement in the alignment of sales, channel, professional services, and training teams around renewal events.Ability to forecast maintenance bookings and a strong desire and willingness to learn.Apt ability to multi-task and juggle priorities to facilitate on-time Maintenance & Support Renewals.Experience structuring deals and excel at creative problem solving.Basic understanding of telecommunications, networking, and IP technology solutions is preferred.Strong preference for second language proficiency, but not required.
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