.Your mission: What is more sustainable than investing your ideas, your energy, and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us?It is not only a job - it is a just cause that will fill you with satisfaction every day. We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry.Responsibilities: First-level support of issuesCommunicate with customers and provide support for GSP system tickets handling for direct sales productsPerform troubleshooting and incident response on the systems according to FQA and instructionsEscalate the trouble ticket to second line when you cannot solve itTrack issues through to resolutionImplementation for software delivery and upgradesWork to triage or troubleshoot the issues within defined areasYour Profile: All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it's all about electrical equipment, that's why it is essential for you to have:Education as Electrical Technician or EngineerWilling to work on call dutyExperience with Sungrow product is beneficialExperience dealing with issues and good communication skillsWillingness to travelEnglish and Spanish proficiency at least C1 LevelDriving license is beneficialH&S training to access construction sites with electrical specific training is beneficialField service work experience is beneficialWhy Us? This decade might be overshadowed by Covid19, but sooner or later we will overcome that challenge. The true topic for this decade lies in energy! We are more than happy to state that we are leading this discourse and offer fitting solutions for it.We have the strongest PV-Inverter R&D and have become the world's biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it!Besides that, many things await you:Opportunities for career advancementBonus payment based on pre-agreed and signed KPI agreementsA multinational team awaits you with lots of European and trans-European exchange!Possibility for technical and commercial knowledge increase regarding string inverters, central inverters, inverter stations including transformers and switch gear, and storage solutionsTechnical and commercial training in our headquarters in Germany and even visits to the big R&D facility in China!We are a green tech company unlike any other. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!With nearly 250 GW of clean power presently installed worldwide, we are more than ready to sate the world's hunger for clean energy! Sungrow is the global leading inverter solution supplier for renewables
