Your Mission What is more sustainable than investing your ideas, your energy, and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us?
It is not only a job - it is a just cause that will fill you with satisfaction every day.
We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry.
First-level support of issues, communicate with customers and provide support for GSP system tickets handling for direct sales products.
Perform troubleshooting and incident response on the systems according to FQA and instruction.
Escalate the trouble ticket to second line when you cannot solve it.
Track issues through to resolution.
Implementation for software delivery and upgrades.
Working to triage or troubleshoot the issues within their defined areas.
Your Profile All right, all right, so I hope you are now aware of what is up for you.
What background should you have in order to feel comfortable with this role?
Keep in mind it's all about electrical equipment, that's why it is essential for you to have: Education as Electrical Technician or Engineer.
Willing to work on call duty.
Experience with Sungrow products is beneficial.
Experience dealing with issues and good communication skills.
Willingness to travel.
English and Spanish proficiency at least C1 level.
Driving license is beneficial.
H&S training to access construction sites with electrical specific training is beneficial.
Field service work experience is beneficial.
Why Us?
We are more than happy to state that not only are we leading the discourse in energy solutions, but we also offer the fitting solutions for it.
We have the strongest PV-Inverter R&D and became the world's biggest Inverter Manufacturer, which we are extremely proud of!
Besides that, many things await you: Opportunities for career advancement.
Bonus payment based on pre-agreed and signed KPI agreements.
A multinational team awaits you with lots of European and transeuropean exchange!
Possibility for technical and commercial knowledge increase in regard to string inverters, central inverters, inverter stations including transformer and switch gear, and storage solutions.
Technical and commercial training in our headquarters in Germany and visits to the big R&D facility in China!
We are a green tech company unlike any other green tech company.
We are a team of lateral thinkers, young professionals, and creative minds.
We are fighting every day to make our mission happen – Clean Power For All!
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