Remote Support Electrical Engineer - Spain (Based In Pamplona Or Madrid)

.Your missionWhat is more sustainable than investing your ideas, your energy, and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us? It is not only a job - it is a just cause that will fill you with satisfaction every day. We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry.Responsibilities include:First-level support of issuesCommunicate with customers and provide support for GSP system tickets handling for direct sales productsPerform troubleshooting and incident response on the systems according to FQA and instructionsEscalate the trouble ticket to the second line when you cannot solve itTrack issues through to resolutionImplementation for software delivery and upgradesWork to triage or troubleshoot the issues within your defined areasYour profileAll right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:Education as an Electrical technician or EngineerWillingness to work on call dutyExperience with Sungrow products is beneficialExperience dealing with issues and good communication skillsWillingness to travelEnglish and Spanish Proficiency at least C1 LevelDriving license is beneficialH&S training to access construction sites with electrical-specific training is beneficialField service work experience is beneficialWhy us?This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy! We are more than happy to state that not only we are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it! Besides that, many things await you:Opportunities for Career advancementBonus payment based on pre-agreed and signed KPI agreementsA multinational team awaits you with lots of European and trans-European exchange!Possibility for technical and commercial knowledge increase in regard to string inverters, central inverters, inverter stations including transformer and switchgear, and storage solutionsTechnical and commercial training in our headquarters in Germany and even visits to the big R&D facility in China!About usWe are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With ~400GW of clean power presently installed worldwide, we are on the road to success! Welcome to Sungrow