Service > Global Service Operations, Quality & HSE > Remote Operations Center EMEA**Responsibilities**:- Perform advanced level wind turbine remote operations and support. This includes proficient operation and use of remote operation and diagnostic tools. Document tasks where required and enters data into company system, such as SAP- Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend, and implement solutions for turbine equipment. Communicate pertinent information to key people and the field.Seek assistance when encountering turbine issues outside trained skill level to ensure an effective resolution.- Follow basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools- Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions- Demonstrate and promote integrity, strong initiative, as well as a focus on reliability, and quality of work. May assist with, or perform basic quality audits of less experienced staff- Effectively promote a positive team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and cooperation- Proactively look for improvement opportunities to job appropriate processes and procedures and communicate through appropriate channels- Interface with customer and may respond to customer inquiries. Will refer complex customer inquiries to higher level technical staff or manager. Demonstrate strong customer service- This role may require travel, working overtime,including working a flexible and variable work schedule as needed to meet business requirements**Qualifications**:- Minimum one-year technical wind industry experience OR in absence of technical wind industry experience, from two to three (3) years' experience working with hydraulic, electrical, mechanical skills- Technical Associates degree or equivalent preferred- Demonstrated use and understanding of intermediate IT tools- Verbal communication skills and reading comprehension skills- Great attention to detail and solid problem-solving skills- Prior customer relations experience in a commercial setting preferred**Competencies**:- Ability to understand technical language and to recognize and differentiate technical issues- Ability to work efficiently and unsupervised as well as in a team environment- Ability to work in rotating shifts (including nights, weekends,and bank holidays)**What We Offer**:**About Vestas**Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow,and far into the future.Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. El anuncio original lo puedes encontrar en Kit Empleo:https://www.kitempleo.es/empleo/110972645/remote-operator-technician-madrid-spain-eb-304-madrid/?utm_source=html
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