Job Title: Remote/ German-Speaking Customer Advisor with relocation option to Sofia
Location: Remote (Only within Bulgaria) / Hybrid Option Available
Language Requirements: Minimum B2 German, B2 English
Industry: Sports
Job Description: We are seeking a passionate and customer-focused German-Speaking Customer Advisor to join our dynamic team in the sports industry.
This role offers the flexibility of remote work with an option for hybrid work within Bulgaria.
As a German-Speaking Customer Advisor, you will have the opportunity to be part of an innovative company that values excellent customer service and an active lifestyle.
Whether you're working from home or in the office, you'll be supporting customers in German and English, ensuring a seamless experience for everyone who interacts with our brand.
Key Responsibilities: Customer Support: Deliver exceptional service to our German-speaking customers via email, phone, live chat, and other communication channels. Problem Solving: Address and resolve customer issues or complaints in a professional, empathetic, and timely manner. Product Knowledge: Provide accurate and comprehensive information about our sports products. Order Assistance: Support customers with order tracking, modifications, cancellations, and issues related to payments and deliveries. Customer Feedback: Actively seek and collect feedback from customers regarding their experiences. Documentation & Reporting: Maintain clear and detailed records of all customer interactions in the company CRM system. Collaboration: Work closely with other departments to resolve customer issues. Continuous Learning: Stay up-to-date with product updates, promotions, and industry trends. Skills & Requirements: Language Proficiency: German (minimum B2 level) and English (minimum B2 level). Experience: Previous customer service experience is a plus, but not required. Technical Skills: Familiarity with customer service platforms and CRM systems. Problem-Solving Skills: Strong problem-solving abilities. Self-Motivation & Independence: Ability to work independently in a remote or hybrid setting. Team-Oriented: Collaborative mindset with a focus on teamwork. Attention to Detail: Ability to handle customer requests accurately and efficiently. What We Offer: Competitive Salary: Attractive and competitive salary. Health & Life Insurance: Comprehensive health and life insurance. Career Growth & Development: Opportunities for career progression. Remote Work Flexibility: Option for hybrid setup. Company Equipment: All necessary equipment will be provided. Dynamic and Supportive Team: Be part of a vibrant, diverse team. Positive Work Culture: Healthy, inclusive, and supportive work environment. Work-Life Balance: Flexibility of working from home or in the office. How to Apply: If you are a customer-oriented individual with a passion for sports and strong communication skills in German and English, we would love to hear from you!
To apply, please submit your CV and a cover letter highlighting your relevant experience, language skills, and enthusiasm for the role.
We look forward to welcoming you to our team!
Note: This position is remote but available only to individuals residing in Bulgaria.
We are an equal-opportunity employer and encourage applicants from diverse backgrounds to apply.
#J-18808-Ljbffr