Remote- Customer Experience Specialist German Speaker, Malaga / Torremolinos

EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network.
We are the industry's partner of choice for maximizing charger uptime and utilisation.
With our API-first technology platform, EVA Global offers an end-to-end charging solution, from multi-lingual end-user support and ad-hoc payment capabilities to complete infrastructure management services, including commissioning, network monitoring and field service orchestration.    Headquartered in Finland, EVA Global has offices in Spain, Portugal, Germany, Malaysia, and USA (United States of America), serving 60+ partners in three continents.
The company comprises more than 360 employees, and we continue to grow.
The company currently maximises the uptime and availability of 500K+ partner charge points, solving 100K+ monthly cases, serving 2.6M+ EV drivers in 30+ languages and countries in Europe, North America, and the APAC region.
Join Us in Sunny Lisbon as a German -Speaking Customer Experience Specialist!
About the Role: Hey there!
Are you fluent in German  and passionate about providing stellar customer service?
We're expanding our vibrant team in Malaga/Torremilons, Spain and we want you!
If you're a communication whiz and love the idea of working in a sunny, dynamic environment, this is your chance to shine.
Your Mission: Be the First Point of Contact: Engage with our customers through phone, email, chat, and social media.
You're the voice and heart of our brand!
Solve and Delight: You'll be solving problems, offering solutions, and making our customers feel valued and understood.
Teamwork Makes the Dream Work: Collaborate closely with our fantastic team, including Team Leaders, Managers, and our Customer Success Team.
Juggle and Excel: You'll balance multiple projects with ease and manage different timelines like a pro.
Wha t's in It for You: A Dream Location: Enjoy working in beautiful Malaga or Lisbon cities that combines great weather, culture, and the buzz of city life.
Competitive Perks: Attractive salary and opportunities for career progression.
Learn and Grow: We provide training to help you become the best in your role and grow within the company.
Rotating Working Hours: We know life isn't all about work so enjoy the flexibility of our rotating schedule.
What We're Looking For: Multilingual Superstar: Fluent in German and English.
Bonus points if you speak another language!
Experience Counts: Ideally, you have at least a year of experience in a Contact Center or Customer Service role.
Tech-Friendly: Comfortable with Microsoft 365 and excited about cars and electric vehicles.
The Ultimate Team Player: Energetic, assertive, and ready to thrive in a fast-paced environment.
EVA Global is committed to diversity and inclusion.
We welcome applicants from all backgrounds and experiences.