At EyeCarePro, a leader in digital marketing for eyecare professionals, our commitment to excellence is not just a goal, it's a proven track record. We are the recipients of the prestigious EyeVote Award for five consecutive years in the Online and Social Media Marketing Services sector. This achievement underscores our dedication to quality and innovation in the eye care industry. Learn more about our award at EyeCarePro's EyeVote Award.
Our team thrives on meaningful collaboration, underpinned by empathy and understanding. We bring a unique blend of professionalism, helpfulness, and friendliness to our work, ensuring every interaction is both positive and productive.
Data-driven strategies are central to our operations, guiding us in delivering client-focused value. This approach ensures that our decisions align with the best interests of our clients.
We champion a culture of continuous learning, innovation, and improvement, constantly testing new ideas and embracing change to stay ahead in digital marketing. Our team's proactive reliability and commitment to personal and professional development are key to our sustained success and industry recognition.
About the Role:
We are seeking a highly skilled and proactive Call Center Representative to join our team. The ideal candidate will possess excellent communication skills and the ability to represent our client professionally over the phone. This remote role requires daily performance monitoring and detailed reporting to ensure alignment with our company's goals and client expectations.
Key Responsibilities:
Client Representation: Understand and represent the client's brand accurately during all interactions.
Communication: Engage with callers effectively, ensuring quick and clear communication.
Problem-Solving: Be solution-driven, addressing client needs efficiently and effectively.
Proactive Approach: Anticipate client needs and take appropriate action without continuous guidance.
Performance Monitoring: Use the "eight by eight" platform to track call duration, idle time, and other metrics.
Daily Reporting: Maintain a daily reporting sheet to monitor and report on performance.
Training: Participate in comprehensive remote training to understand brand and client expectations.
Required Skills:
Fluency in English: Must speak English fluently and clearly.
Articulate Communication: Express yourself well verbally and in writing.
Proactive Behavior: Act independently to anticipate and address client needs.
Engagement: Connect well with clients, demonstrating strong interpersonal skills.
Listening Skills: Understand and respond to client needs effectively.
Adaptability: Learn new information quickly and adapt to changing circumstances.
Attention to Detail: Be thorough in understanding and representing the client's brand.
Professionalism: Sound natural and professional on calls.
Goal Orientation: Understand the importance of meeting performance goals.
Time Management: Manage tasks and meet deadlines efficiently.
Conflict Management: Handle and resolve conflicts effectively.
Tools and Requirements:
Monitoring Platform: "Eight by eight" for tracking performance.
Equipment: Must have a headset and reliable internet connection.
Daily Reporting: Maintain and submit a daily reporting sheet.
Client Specifics:
Location: New York-based client requiring quick and clear communication.
Training: Remote training with a local lead for specific client instructions.
9-5 EST position, Monday to Friday, Remote .
Join EyeCarePro and be a part of a team that champions a culture of continuous learning, innovation, and improvement. Our proactive reliability and commitment to personal and professional development are key to our sustained success and industry recognition.
If you don't hear back from us in 2 weeks, consider your application unsuccessful. Seniority level Mid-Senior level
Employment type Full-time
Job function
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