This is a phenomenal opportunity for you to join a successful team of multi-national, and technically trained Remote Application Consultants who are delivering day-to-day remote support for Agilent's Clinical & Diagnostics clientele. With the aim to reduce downtime and identify repair strategies, ensure accurate and early diagnosis, improve treatment, and enhance survival rates and quality of life.
Primarily, you will be providing technical support to our valued customers utilizing your remote diagnostic capabilities, focusing on the Pathology solutions e.g. immunohistochemistry, Special Stains, and Hematoxylin & Eosin.
To succeed in this role, you must be confident, flexible, and willing to go above and beyond for our customers. More importantly, we will make sure you get all the training and development opportunities you need to become the best in your field.
Responsibilities:Select appropriate solution strategy and carry out remote failure diagnostics and troubleshooting, utilizing remote tools.Contribute to continuous improvements of current processes and services to enhance customer satisfaction.Visit customers onsite on few occasions for promotion of remote support and troubleshooting.We Offer:An opportunity for you to grow within a world-class company to develop your skills.A commitment to work/life balance.An independent job among good colleagues, in a growth-orientated conglomerate.You will become part of a caring and fast-paced environment, built on integrity, information, and trust.Be part of a company where we value quality in the solutions we deliver to our customers, with our employees, and in relation to the processes we work with.The position is a 12-month temporary contract.
Minimum Requirements:Minimum a BA degree in Medical Laboratory Technologist - Histopathology, Pathology or equivalent.Excellent product knowledge in pathology in a similar position or as an end-user from a laboratory environment.Effective interpersonal skills to engage and identify customer needs in a calm manner in order to handle challenging situations successfully.Can work collaboratively in a team, and optimally independently.Excellent communication skills in Spanish and English is crucial.About the Company:Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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