Relocation Support For Native Danish Speakers- Customer Lifecycle Manager [Jb432]

Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company's products and services effectively.Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.Feedback Management: Collect and report customer feedback to help improve products and services.Requirements: Language Skills: Native Danish speaker with a strong command of English (B2-C1).Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly.Customer Service: Passion for helping customers and providing a high level of service.Problem-Solving Skills: Ability to troubleshoot and resolve customer issues efficiently.Organizational Skills: Strong attention to detail and ability to manage multiple client accounts simultaneously.Team Player: Ability to collaborate with other departments to ensure customer needs are met.Benefits: Competitive salary package.Opportunity to grow within the company and develop account management skills.On-site work environment with a dynamic team in Malaga.Regular working hours, with an early finish on Fridays.Continuous training and support to develop your career in customer support and account management.
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