Relocation & Back Office Representative With French And Spanish | G-797

Teleperformance Spain is looking for a Relocation and Back Office Representative with French and SpanishPurpose of the role:The Relocation team takes care of customers who would like for their existing fleet of corporate instruments to be moved to a different location. Since our client instruments are technologically complex, they need to be uninstalled, dismantled and reinstalled by specifically trained engineers. The transport needs to be managed by a logistics company with expertise in packing and moving sensitive equipment and the new location needs to be prepared accordingly. Our client offers their customers all these services as a package deal or per demand service.As a Relocation Agent, you will deal with the following tasks:Analyze and categorize relocation requests according to their geographical location, complexity and urgencyInform the responsible Sales representatives to get support in getting additional information when necessaryUse SAP CRM and an array of other tools to identify the exact product numbers of all machines that need to be movedContact our client's logistics partners and provide them with weights and dimensions of the customer fleet to get availability and quote on the transport requiredContact Original Equipment Manufacturers to get a quote on uninstalling and reinstalling of Third party machines if such are included in the relocationGet necessary customs clearance documentation for relocation outside of the EUAnalyze and choose a logistics offerAnalyze and accept the Original Equipment Manufacturer offerPrepare an official offer and send it out to responsible Service Business Manager for approval using current price listsOnce approval is granted, share it with the responsible Sales representative to send to customerPrepare Third Party PO for external partners such as logistics partners or third party vendorsRequirementsExperience on data management, quality and cleaningNative/advanced level of French and SpanishB2 level of English or higherExperienced user in CRMGood verbal and written communication skills in appropriate languageMotivation & personality for seeking customer satisfaction and resolutionAbility to take initiative, prioritize, and manage time effectivelyCandidates must be located in SpainBenefitsA full-time position with working hours from Monday to Friday from 9am to 6pmRemote workSalary: 20.200€ gross/year + 1.800€ gross/year attendance bonusReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Considerable investment in employees and their career development (including product, sales, and personal skills development trainings)
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