Relocation & Back Office Representative With French And Spanish

Teleperformance Spain is looking for a Relocation and Back Office Representative with French and Spanish

Purpose of the role:

The Relocation team takes care of customers who would like for their existing fleet of corporate instruments to be moved to a different location. Since our client instruments are technologically complex, they need to be uninstalled, dismantled and reinstalled by specifically trained engineers. The transport needs to be managed by a logistics company with expertise in packing and moving sensitive equipment and the new location needs to be prepared accordingly. Our client offers their customers all these services as a package deal or per demand service.

As a Relocation Agent, you will deal with the following tasks:

- Analyze and categorize relocation requests according to their geographical location, complexity and urgency

- Inform the responsible Sales representatives to get support in getting additional information when necessary

- Use SAP CRM and an array of other tools to identify the exact product numbers of all machines that need to be moved

- Contact our client's logistics partners and provide them with weights and dimensions of the customer fleet to get availability and quote on the transport required

- Contact Original Equipment Manufacturers to get a quote on uninstalling and reinstalling of Third party machines if such are included in the relocation

- Get necessary customs clearance documentation for relocation outside of the EU

- Analyze and choose a logistics offer

- Analyze and accept the Original Equipment Manufacturer offer

- Prepare an official offer and send it out to responsible Service Business Manager for approval using current price lists

- Once approval is granted, share it with the responsible Sales representative to send to customer

- Prepare Third Party PO for external partners such as logistics partners or third party vendors

Requirements

- Experience on data management, quality and cleaning
- Native/advanced level of French and Spanish
- B2 level of English or higher.
- Experienced user in CRM.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.
- Candidates must be located in Spain.

Benefits

- A full-time position with working hours from Monday to Friday from 9am to 6pm.
- Remote work
- Salary: 20.200€ gross/year + 1.800€ gross/year attendance bonus.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).