.Job DescriptionWe're seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations.Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.20 million customers – 44 markets – 5 brands – 5.2M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do:The Role's Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases; Manage data protection consumer rights cases; Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; Support other VIPtasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; Support VIP Communications projects by collaborating with the team members when required; Measure, analyse and report on the results of initiatives.Required Qualifications:Background in Tourism will be required in your daily work; Used to work withCRM tools; Ability to work with G-suite; Excellent writingand communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in Italian; Proficient level of English is a must.What you need to succeed:Job RequirementsBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:Personal skills:Passionate for the travel industry; Acute sense of judgement, tact, diplomacy and crisis communication; Analytical capacity, problem-solving mindset and organised; Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; Ability to negotiate on a win-win perspective
