Regional Medical Partner - Barcelona - [Wde265]

Line manager: Regional operations manager
Job purpose/overview: To support clinics on medical related projects
Develop Medical efficiency in Operations: Operational/medical excellence project lead (often in collaboration with regional operations partner)
Support AniCura WoW
Medical excellence projects
Revenue erosion lead for the region
Medical Standards of current treatment, best practice sharing
Implement Medical initiatives in the region:
Support introduction and maintenance of QualiCura in clinics
APSIS: introduction & follow-up
Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition)
Master data management for the region
Provide Advisory to clinics around quality and medical excellence
Customer interaction best practices:
NPS review and follow-up
Support young vets, training medical basics, intervention, coaching with complaints
Support difficult customer interactions; Escalated complaints management support, in collaboration with practice managers, regional manager, admin partner
Support clinics in various client matters; patient safety, processes etc.
Follow-up clinic development (quality/medical practices/patient safety):
Do quality review of clinics when needed
Set clinic plan to improve quality and patient safety
Partner with P&O for veterinary contribution to strategic people initiatives:
Contribute to associate introduction & onboarding (medical/quality content)
Linking associates to the right learning opportunities
Attend Local Congresses when needed
Support Talent acquisition
Context and Scope: Works in a clinic and travel to other clinics (4 days/week).
Education & Professional Qualification: Veterinarian
Knowledge/Skills/Experience: Project management, Results oriented, Capacity to embark teams, clinical experience
Key Supporting Job Related Competencies: Project management, Relation building with clinical teams
Key Business Partners (co-pilots): Practice managers, Vets and Nurses in clinics, Regional Leadership teams; regional operations partner, regional admin partner, regional P&O partner, regional business controller, Country medical manager, cluster quality manager, Head of Operations, Regional medical partners in other regions in the cluster.

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