You will be responsible for providing operational support to the operations teams in your region, which include Barcelona, San Sebastian, Madrid & Porto. You will contribute to the efficient and effective operation of your region. In this role, you will facilitate, measure and initiate processes to ensure operational excellence, staff well-being and community happiness. You are the spider in the web! This includes quality- and cost-management, process improvements, and project management of regional initiatives. In addition, you will work closely with the hotel team leaders and will be the main contact to support them on HR-related topics.
In case you don't know who we are (ahem)…
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
Key responsibilities:
- You`ll work very closely on day-to-day operations for all the hotels in the region
- You`ll ensure controls are in place to safeguard the operations in the different hotels, including coworking and F&B outlets
- You'll support local leadership on projects in the fields of HR, operational excellence and, quality and cost control
- You`ll manage and adjust operational procedures for all locations
- You`ll maintain and implement TSH standards of quality in all operations
- You`ll represents your region in central initiatives (E.g. HR, OPS, Quality), implementation of new processes and quality control
- You`ll represent your Region in CSR initiatives and projects
- You`ll manage operational processes and project management in your region
- You`ll guarantee an efficient meeting structure in your region between different hubs and departments
- You`ll support the Regional Director of Operations in responsibilities/activities.
- You`ll make analysis in the field of quality control, commercial performance, or any other requests.
Who You Are:
- You have around 1 – 2 years of working experience in a management position in within hospitality.
- You have a Bachelor's degree or equivalent, preferably in Hospitality management or other Management studies.
- You're a super-organizer who understands that creating value for our guests will have a positive financial effect.
- You are a connector and true people-person.
- You're an easy listener and trustworthy person.
- You are structured and someone who loves to plan!
- You have affinity with hospitality, co-living / PBSA or comparable.
- You know your home market inside-out and are very knowledgeable on local regulations.
- You have excellent communication skills with a hands-on approach and lead-by-example work style.
- You feel connected to and have experience with working with different target groups; from corporate to students
- You have the ability to find creative solutions, offering advice and recommendations
- Personal integrity with the ability to work in an environment that demands excellence, time and energy
- You have fluency in English, and there is a strong preference for fluency in Dutch
- You're legally allowed to work in The Netherlands
What We Offer
- The opportunity to work at a dynamic, multi-national company based in one of Europe's most exciting cities.
- We're not just another hotel - we're a game changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home - full of events, fun-loving colleagues and of course all of the other amazing salary and benefit stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.