.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. As Regional Director of Technology Operations - EMEA, you will play a critical role in ensuring the smooth and efficient operation of our technology across your region. You will lead the delivery of comprehensive end-user support, overseeing agile teams that provide exceptional service and innovative solutions. Your strategic leadership will be essential in driving operational excellence, enhancing user productivity, and contributing to WPP's broader Enterprise Technology transformation. What you'll be doing: Develop and execute a regional ET operations strategy aligned with WPP's overarching Technology Operations and ET strategy. Partner with Cluster Directors, the Senior Director of Tech Ops, and the broader Tech Ops management team to translate business priorities into actionable ET initiatives. Identify and champion technology opportunities to optimize business processes, enhance efficiency, and drive innovation within the region. Manage the regional Tech Ops budget, ensuring optimal resource allocation and cost-effectiveness. Oversee the day-to-day technology operations within the region, with a strong focus on delivering exceptional end-user support through deskside and executive support teams. Effectively balance the demands and priorities of various clusters with available resources across regional teams. Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets. Drive continuous improvement initiatives to optimize service quality and reduce costs. Lead and inspire a high-performing team of technology professionals, fostering a culture of collaboration, accountability, and continuous growth