Regional and HQ Service Delivery ManagersHBX Group is the world's leading technology partner, connecting and empowering the world of travel.
We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
We believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:The Corporate IT Service Delivery Manager leads one or several teams of Corporate IT support that focus on support-related matters.
The role involves driving the Corporate IT representation in the region, delivering Corporate IT services, being the first point of escalation, spreading rules and policies to their teams and internal customers, focusing on quality, stability and control, and being part of any initiative that involves technology in its controlled area.
Collaborates closely with the rest of the Technology, Corporate IT, Procurement, Security, Global Estates, and IT Operations leads to align on and drive the Corporate IT processes and objectives.
The ultimate goal is to deliver the best service to our colleagues in Hotelbeds while fostering a culture of collaboration, accuracy, and continuous improvement within the team.Accountabilities and Responsibilities:Lead and manage Corporate IT Support teams in the region according to the offer, providing guidance, mentorship, and support in their day-to-day activities delivering high-quality results and meeting the service targets.Collaborate with the Head of Corporate IT and other Technology, Corporate IT, Procurement, Security, Global Estates, and IT Operations leads to align on their roadmap and strategy.Accountable for driving the strategic Technology and Corporate initiatives, focusing on end-user services and projects that meet the delivery deadlines.Define best practices, implement standardized and automated processes and controls, and ensure effective provision of support services, and related monitoring and troubleshooting.Provide expertise and support to troubleshoot and resolve service-related issues.
Act as an escalation point for complex challenges, driving timely resolutions and ensuring minimal impact to users.Stay updated with industry trends and emerging technologies related to the services provided.Evaluate and recommend the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives.Champion a culture of collaboration, innovation, and continuous improvement within the team.
Encourage knowledge sharing, promote learning opportunities, and foster an environment that embraces experimentation and creative problem-solving.Participate in discussions and decision-making processes regarding the overall corporate IT services.Accountable for developing and growing the regional team, focusing on key talent retention, attraction, and development.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.
We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work within an innovative, engaging and multicultural environment, build strong and lasting business relationships and friendships from around the world, and have the opportunity to develop your career locally or within one of our beautiful working locations across the globe.
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