Publicada: 14.11.2024. Actual hasta: 28.11.2024 Receptionists, MadridSalario: a convenir
Summary informationPuesto: Receptionists
Publicado: 14.11.2024. Actual hasta: 28.11.2024
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: AccorHotel
Descripción de la ofertaYour Mission: As a Receptionist or Reception Assistant at Ibis Styles Madrid Airport Valdebebas, your tasks will include:
Welcoming Guests: Providing a warm and professional welcome to guests upon their arrival and ensuring a smooth check-in process.Managing Reservations: Handling reservations through phone, email, and online channels, and ensuring that all booking details are accurate.Room Assignment & Check-out: Assigning rooms based on guest preferences and needs and assisting with smooth and efficient check-out processes.Guest Liaison: Serving as the main point of contact for guests during their stay, addressing any requests or concerns, and ensuring guest satisfaction.Coordination with Other Departments: Liaising with housekeeping and other hotel departments to ensure rooms are ready, and services are provided according to guest needs.Upselling: Promoting hotel services, amenities, and additional offerings to enhance the guest experience and contribute to hotel revenue.Handling Complaints: Addressing guest complaints professionally, ensuring that all issues are resolved quickly and efficiently.Night Shift Duties (for Night Receptionists): During night shifts, you'll be responsible for securing the hotel, handling the night audit, cash management, and preparing the hotel for the next day.Ensuring Safety and Security: As a receptionist, you will be involved in monitoring the security and safety of the hotel during your shift.
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