Company Description
If your passion is to embrace a career in the Hospitality world and you have a natural talent for understanding customers' needs and providing an outstanding guest experience, then this role is for you. At Accor, we are currently looking for a receptionist to join the team at IBIS Barcelona Aeropuerto Viladecans. The hotel is 3.7 miles from the airport and 9.3 miles from the center by bus. Hop on outside the hotel and explore The Style Outlets just 1.2 miles away. The hotel is near Highway C-32. You can get to Gavà Beach in 15 minutes and reach the magnificent old town of Sitges in 25 minutes. Garraf Natural Park is also close by, which has great trails.
Job Description
Welcome to a job that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group. Your missions:
You ensure a personalized and warm welcome; the well-being of the guests is always your priority.
You make the link with the different departments of the hotel according to the guests' requests; you are a "facilitator" recognized within the establishment.
You are dedicated to continuously improving the quality of the hotel's services; your ideas are always welcome, and we encourage you to bring them onto the table!
You are the guardian of the guest's loyalty; they will certainly come back a little for you.
You will be trained in the financial tracking of revenues, and the safety of property and people.
During the night shift, you are responsible for the activities of the establishment in the absence of your hierarchy: hotel closing, cash collection, and anticipating the needs of the next day.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients' complaints.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, e.g., wedding guests, christenings.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.
Attend the hotel bar and prepare simple snacks for our customers.
Support the breakfast shift when necessary, making sure that there are not shortages in our buffet breakfast and that it's well presented.
Qualifications
Let's talk about you:
Careful of others and the environment around you; you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch!
With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.
Fluent in English and Spanish. Any other languages will be a plus (French ideal).
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