Receptionist

Job Description What you will do as part of our team: - Attend to every customer that comes through reception, resolving their queries and concerns.
- Record income and settle customer accounts ensuring that service standards are met.
- Upselling, making targeted sales of room categories.
- Prepare reports and reports requested by their managers.
- Keep your work station tidy and with all the necessary material according to guidelines.
- Keep informed of everything that happens in the hotel, groups, VIP's, outlets information and schedules to give the best service to our guests.
- Print and check all your cash transactions and negative postings before the end of your shift.
- Ensure that the Police report is sent correctly on a daily basis.
- Assist and support the Bell Boy, Concierge when the occasion requires it.
Qualifications - Driving license and own vehicle.
- Certificate of studies related to the sector.
- Fluent in English (oral and written), have a third language (it is valued).
- Experience of at least 2 years in the same or similar position will be valued.
- Knowledge of the OPERA program (valued).
- Strong interpersonal and problem solving skills.
- Be highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus on the needs of the guest while remaining calm and courteous.
Additional Information Attractive incentive plan.
Significant discounts on Hotel services.
Discounts in Accor group hotels and collaborating companies.