Position :
Purpose: Attend to visitors and deal with inquiries by telephony and reception services and face to face. Supply information regarding the organisation to the general public, clients and customers and directing telephone inquiries and visitors to the appropriate associates within the organisation.
Key Responsibilities :
Answer telephone, screen and direct calls to four ADP sites, including Mulgrave Head Office, NSW, QLD and WA. Take and relay messages. Provide information to callers. Listen actively and respond with empathy. Greet persons on entering the organization. Direct persons to the correct destination. Deal with queries from the public and customers with confidence and clarity. Deal effectively with difficult customers. Ensure knowledge of associate movements in and out of the organization. Maintain visitor register and security access guest badges. Monitor visitor access and maintain security awareness. Provide general administrative and clerical support to other departments as required. Receive and sort mail and accept courier deliveries. Organize catering as required. Tidy and maintain the Reception area. Tidy and maintain the Kitchen relating to the Training Rooms. Order stationery and business cards as requested. Provide operational guidance, advice and support to management and Associates on reception and telephony related matters. Handle day-to-day general administration requests and prioritize works as needed. Support Office Managers in each site in relation to reception and telephony matters. Provide friendly, courteous, consistent service. Communicate effectively to ensure customer satisfaction. Adhere to internal policies and procedures. Follow processing procedures for logging and recording all client requests. Participate in continuous improvement activities as they relate to reception by actively contributing to quality processes where applicable. Represent the organization in an ethical and professional manner. Experience:
Demonstrated experience of utilising telephony equipment. Knowledge of administrative and clerical procedures. Knowledge of computers and relevant software application using MS Office Suite including Word, Outlook, Excel, Internet/Intranet. Knowledge of Front Desk principles. Knowledge of Customer Service principles and practices. Accurate and fast typing and keyboard skills. Ability to work a switchboard. Qualifications /Certifications: Excellent verbal and written communication skills. Professional personal presentation. Customer service orientation. Information management, ie, locate, collect, organize and distribute information efficiently. Organizing and ability to multitask and prioritize. Attention to detail. Initiative. Reliability. Stress tolerance. Ability to work with other departments. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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