Company DescriptionWe're looking for a Reception Supervisor to join our team at The Hoxton, Poblenou!The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).More about us:The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night.We want to be more than that:proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Reporting to the Front Office Manager, you will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.What's in it for you...- Become part of a team that's very passionate about creating great hospitality experiences.- A competitive salary and plenty of opportunity for development.- Food on us during your shift.- Enjoy a free night at The Hoxton and a meal for two when you first start with us.- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.- Time off to volunteer with one of our partner charities.- Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.- Regular team get-togethers, from our High Fives to our (pretty special!) team parties we know how to have a good time!- The chance to challenge the norm and work in an environment that is both creative and rewarding.- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.- Excellent discounts across The Hoxton and the global Ennismore family.Job DescriptionWhat you'll do:- You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.- Work with all our teams to make sure we're always busy and help our Front Office Manager with any overbooking levels.- Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.- Inspire our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again.- Keep the team motivated and informed of day-to-day activities.QualificationsWhat we're looking for:- Individuals. You're looking for a place where you can be you; no clones in suits here.- Passion for hospitality whether that's a drink, a meal, an event or a bed for the night.- You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.- You're not precious. We leave our egos at the door and help get things done.- You're up for doing things differently and trying (almost) everything once.- If we got stuck in a lift together, we'd have a good time and share a few laughs.- You want to be part of a team that works hard, supports each other and has fun along the way.- Previous hotel (or similar) experience, ideally having led/supervised a team.- Must be fluent in Spanish and English; Catalan and additional languages will be highly valuable.- Previous experience with Opera PMS is an advantage.
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