RECEPCIONIST Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.
A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service.
Key tasks: Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints.
This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.
Build a good rapport with all residents and resolve complaints/issues quickly.
Ensure a smooth check-in and check-out of students.
Ensure all documents and payments have been received before the student's arrival and that rooms are ready.
Ensure welcome pack documents are completed on check-in.
Ensure that the correct charges are levied to student accounts on check-out.
Effectively traffic work to maintenance and housekeeping departments as reported to the front desk.
Assist the Residence Manager as directed with in-house administration.
Demonstrate company product knowledge and ensure that the core values of the company are reflected through outstanding customer service.
Undertake general office duties, including correspondence, emails, filing, answering telephones, and ensuring the smooth running of the reception area.
Responsible for the signing in and out of guests, and where relevant, keys.
Assist with general building security by monitoring who enters and leaves the building and reporting anything suspicious to the Assistant Manager or Residence Manager.
Accept mail and parcels for residents & staff and distribute them correctly and efficiently using the in-house system.
Process all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy.
Key to the handling of Sales Enquiries and the Letting Process, as well as property viewing where and as requested.
Comply with policies and procedures to ensure any changes are understood and carried out.
Liaise with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.
Schedule: Monday to Sunday / Shifts / 40 weekly hours.
Start date: as soon as possible Type of contract: permanent We are waiting for you :) #J-18808-Ljbffr