Empresas: Westin Palace MadridTasks and responsabilities: -Activate room keys using electronic key machine and reissue new room keys to guests as necessary.
-Communicate to appropriate staff that there are guests that are waiting for an available room.
Advise guest of any messages received for them and send to room if required.
-Accommodate requests for room changes when possible.
-Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
-Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
Identify and explain room features to guests.
-Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
-Arrange transportation for guests/visitors.
Respond to all guest needs/requests.
-Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
-Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
-Speak to guests and co-workers using clear, appropriate and professional language.
-Support all co-workers and treat them with dignity and respect.
-Partner with and assist others to promote an environment of teamwork and achieve common goals.
-Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
-Stand, sit, or walk for an extended period of time or for an entire work shift.
-Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
-Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move up and down a ladder.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
-Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS: Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: No related work experience.
SupervisorRequisitos :