POSITION PURPOSE The Night Front Office Agent is required to audit, balance and consolidate Department ledger accounts, supervise the night audit process in the Opera system and prepare various hotel operating reports as well as balance the end of day reports of the different outlets with the Opera system.
ESSENTIAL FUNCTIONS
- Reconciliation and completion of all daily Desk Agents' work
- Posting balances to all guest rooms and closing out the day's transactions
- Running accounts receivable reports, providing next day reports to all the departments, as required.
- Provide guest services to guests during the overnight hours Support operations during daytime hours as needed.
- Attend to guest's needs and questions as they arise
- Park cars when necessary to keep the entrance free
- Coordinate with other night shift staff to ensure smooth running of the hotel operations
- Responsible for the evacuation of the hotel in case of emergency.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- To have previous experience in Finance or Front Desk/Food & Beverage cashiering experience.
- Leadership as well as the ability to work independently, taking initiative.
- Strong communication skills – must be able to speak, read, write and understand English and Spanish, German would be a plus.
- Must be willing to work a night and/or day schedule.
- Valid drivers license
- Customer orientation, strong capacity to care of the guest
- Knowledge Opera system will be a plus EDUCATION & EXPERIENCE High school or equivalent education required (Finance, Tourism).
Three to five years of previous Front Office or Finance department experience in a 5* Hotel preferred.
Leadership as well as the ability to work independently Must be willing to work night schedule.
What's in it for you: *Competitive salary *Career enhancement opportunities in fast growing international brand *Enjoy 39 holidays *Explore rate across Marriott Int.
Hotels worldwide *Physiotherapy services *Associate Assistance Program *Great Learning & Development opportunities *Referral program *Discounts in our restaurants *Free golf training courses and special rates *Staff parties