Poste
OVERALL MISSION
As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on Ready-To-Wear category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store.
You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.
Missions
Be an Exceptional Client Advisor
Achieve individual and contribute team objectives, being accountable for the sales results of RTW in your store as well as the commercial results of all categories.
Welcome every Client and enhance their experience, setting the example to the rest of the team for the best RTW consultation and Client Experience.
Discover every Client, closely following existing Clients, proactively recruiting new ones, leveraging the different tools to engage and build long term relationships; managing a wide portfolio of VIC and potential Clients.
Be a strong advisor for your Clients assessing their style and tastes matched to product recommendations.
Perform as a team-player, participating in all activities contributing to the overall objectives of the store.
Develop strong Brand and product knowledge with stories to share with Clients across all categories.
Respect Louis Vuitton Brand standards in terms of grooming and behavior.
Follow the company's policies and procedures.
Promote the RTW Category
Achieve individual objectives and contribute to team objectives for the RTW category.
Be role model of the Client Experience regarding RTW, conveying the story behind all the product mix and storytelling of RTW and mastering the RTW ritual.
Provide consultations and be able to deal with the most demanding situations and with RTW connoisseurs.
Master a deep knowledge in the category: history, competition, trends, vocabulary, production, processes and technology.
Animate RTW within the team
Ensure top of mind awareness across the teams, sharing passion and inspiring others.
Transmit RTW training and information to the team, partnering with the Field Coach Trainer.
Support team members when they have Clients requiring more detailed information and buddy with new joiners for their induction to RTW.
Be in charge of RTW specific operations
Responsible for the visual merchandising and day-to-day appearance of the RTW areas, following the guidelines from Visual Merchandisers.
Handle any after-sales service related to RTW.
Maintain the RTW inventory both on the sales floor and back of house.
Provide qualitative feedback on fragrances based on interactions with Clients.
Profil
EXPECTED ATTITUDES & SKILLS
Curiosity
Empathy
Agility
Commercial Mindset
Passion for the Brand and for Ready-To-Wear
Professional Attitude
Interpersonal Skills
Responsibility & Ownership
Styling Skills / Sense of Personal Style
Fashion sensibility and tendencies follower
Minimum 3 years working with Ready-To-Wear
Languages: Fluent English
Informations complémentaires
Expert Ready to Wear to our Serrano Store
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